Alice, Are You Following Me? Perception of Confidentiality in the Narratives of Smart Speaker Users
DOI:
https://doi.org/10.14515/monitoring.2023.3.2314Keywords:
voice assistants, artificial intelligence, human-machine interaction, artificial sociality, confidentiality, “smart” speakersAbstract
“Smart” speakers are gaining popularity worldwide, and Russia is no exception. The feature of “smart” speakers that attracts users is the integration of voice assistants into them, communication with which takes place through verbal commands. Nevertheless, the apparent simplicity and convenience of communicating with “smart” speakers can be deceptive. Many scientific articles devoted to human-machine interaction raise the issue of information confidentiality since the user is in no way protected from penetration into his private life. In this context, we have tasked ourselves with comprehending the everyday practices of human-machine interaction, focusing on social security when interacting with gadgets. To do this, in March 2022, we conducted 20 semi-structured interviews among users of “smart” speakers living in Saransk. In the course of the study, we tried to find out whether Russian users are afraid of “leaks” of data through “smart” speakers; whom they hold responsible for this; and finally, whether they follow any precautions when interacting with devices. The results indicate that most informants do not see significant problems in communication with “smart” speakers, most often considering them as ordinary household appliances. The scheme of interaction with them consists in giving a simple verbal command (“turn on the music”, “set the timer”, etc.), which does not require a subsequent dialogue. Communication with devices becomes routine. They are perceived as an integral part of the home environment, allowing one to structure leisure practices. In the “comfort — security” pair, users choose the first: they prefer not to think about privacy problems, but they try not to communicate with devices on acute socio-political topics.
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