State of health and health service delivery assessed by the irkutsk residents

Abstract

The paper describes the quality of medical services in Irkutsk polyclinics and the state of health of the population of the city. About 70% of respondents assess their health positively; one-third of respondents are satisfied with the quality of medical services. Problems in delivering medical services involve queues to see the doctor, difficulties to make doctor`s appointment, incompetence of doctors, low quality of medical service, unsatisfactory work of the registration office, and inconvenient work hours. Eighty-four percent of respondents do not ask for medical advice if they are ill; every fifth respondent believes that doctors are not competent.